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Civic Insights
A comprehensive system for effectively analyzing diverse reports on citizen issues.
UI Visual Designer
As the UI Visual designer for this project, I was responsible for the UI design and prototyping. My tasks included creating high-fidelity UI designs, building UI system, and ensuring the platform was intuitive and efficient for government staff. After designs were finalized, I handed them off to the developers and oversaw the delivery to ensure smooth implementation.
2024
Stage 1: Jan - May
Stage 2: Dec (expected)
User Story
As a local government staff member,
I want a platform that organizes all citizen feedback,
so that I can focus on analysis and decision-making to improve efficiency.
The Goal
  1. AI helps summarize citizen reports and automatically generates a weekly issue summary.
    AI technology is used to process and analyze the large volume of citizen reports. This system identifies key points and trends from these reports, making it easier to understand the issues. Each week, the platform automatically generates a summary of the most critical problems, saving time for staff and enabling them to respond more efficiently.
  2. The platform focuses on user-friendliness, accurate data, and real-time updates.
    The system is designed with user experience in mind, ensuring that it is easy for staff to navigate and operate. It prioritizes the ability to quickly and clearly interpret information, which is crucial for making informed decisions. The platform ensures that data is not only accurate but also updated in real-time, allowing for immediate action when necessary.
  3. The interface is simple, supporting filtering by date, category, and content.
    The user interface (UI) is straightforward, making it easy to find relevant data without unnecessary complexity. Users can filter reports in multiple ways, such as by the date of submission, the category of the issue, or the content of the report. This ensures that staff can quickly locate the exact information they need to address specific problems.
  4. The design reflects local government, incorporating its logo and visual elements.
    The visual design of the platform is carefully tailored to represent the local government’s identity. The city’s logo and other distinctive visual elements are integrated into the design, giving it a unique local feel that aligns with the government’s branding. This helps reinforce a sense of civic pride and institutional trust for both users and citizens.
project process
Steps I involved in
Team Member
Because of an NDA, I can only share a little here. But if you're curious to know more, feel free to message me—I'd love to chat!
Reflection
Designing a system from 0 to 1 was a new challenge for me. During this time, I was also responsible for two other projects, so balancing priorities and handing off designs remotely to external engineers was challenging.
I’m thankful to the project manager for their clear guidance and to the engineers for their support.
Thank you for stopping by!
I appreciate your time, looking forward to connecting with you.
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